1. How do I place and Order?
Please order online by clicking the "Buy Now" buttons below
the products. You will be directed to our payment partner PayPal where
you have to complete your order. If you have any trouble whatsoever, please
do not hesitate to contact us. One of our customer service representatives
will contact you shortly to help you through the order process.
2. Payment Methods
We accept
- Visa,
- Master Card,
- Discover,
- American Express,
- Pay Pal (www.paypal.com),
- Money Orders
Your payment information is never stored on our website. All our credit
card processing is done through a dependable and reliable company called
PayPal. After pressing on the "SUBMIT ORDER" button during the
checkout process from our shopping cart, you will be taken to a screen
where our payment gateway PayPal.com handles the payment. All your credit
card information is secure and confidential.
Pay Pal is a hugely popular payment processor, and is ideal for customers
who already have an account with them. You are not required to have a
Pay Pal account.
If you plan on paying with a money order or personal check there will
be a delay in shipment until funds are cleared.
3. Do I need a PayPal account or can I pay with my credit card instead?
A Pay Pal account is not necessary to make a purchase. Payment can be
made using most major credit cards without even signing on for a Pay Pal
account.
The Pay Pal page will be displayed as part of the checkout process on
Best Skin Care World and depending on whether you have used Pay Pal before
on the same computer, a different screen will be shown.
4. My credit card keeps getting rejected
Our payment processor Pay Pal accepts most credit cards in the world.
As long as your country and credit card type can be selected on the list,
there shouldn't be any problems. Do take note of the following common
mistakes:
1. The billing address in Pay Pal has to be the same as the billing address
of your credit card.
2. The 3-digit security number is the last 3 digits on the signature strip
at the back of your card.
3. Order of expiry date. For example 08/06 vs. 06/08.
4. Type of credit card. For example Visa vs. Master Card.
5. Only digits should be entered in the credit card number field. (No
spaces, dashes or any other characters).
5. Is my credit card information secure?
Your payment information is never stored on our website. We use Pay Pal
for all our credit card processing. It is extremely SAFE to use. Many
times this is even safer than using your card at a store. PayPal. PayPal
is a huge popular payment processor, and is ideal for customers who already
have an account with them. You are not required to have a PayPal account.
All your credit card information is secure and confidential.
6. When will the merchandise be shipped?
All orders placed before 1 pm PST, Monday thru Friday will be processed
the SAME business day. Any orders placed after 1 pm PST and on a weekend
will be processed the following business day. You can expect to receive
'in-stock' items within 3 - 14 business days. 'Out of Stock Item' is any
item that is currently out of stock, but will be shipped as soon as it
is available. You are not charged additional shipping for back ordered
items. If there will be a delay of 2 weeks or longer, we will notify you
via email.
If a product runs out of stock, we will give you the option to either
wait a short period until the item is available, or offer you to adjust
your order. Regarding any back order or adjustment, we will contact you
by email or telephone in order to confirm your request.
If for any reason we are expecting shipping delays this will be noted
in the product availability. We constantly update our website to ensure
that you are completely informed about your purchase
7. How do I track my order?
Once your order has been shipped, an invoice with the tracking number
will immediately be emailed to the mailbox that you provided during the
ordering process.
Please check your junk folder if you haven't received your tracking number
within 2 days after placing your order.
8. Misplaced Orders
Our orders are usually shipped out within 1 - 2 business days after your
order is placed. Please contact us immediately at Customer Care if you
wish to cancel or modify your order. If your order has been shipped out
already, please refer to our Return Policy.
9. Changes and cancellations
Changing Or Canceling A Recently Placed Order: We ask that you please
make sure that your order is correct prior to submitting it to us. Once
you place your order, our systems begin processing. Should you need to
cancel your order for any reason, contact us immediatly
However, once the order is in transit, we will be unable to change or
cancel your order, thus you will need to follow the Return Policy procedures
stated below to return the items for exchange or refund.
10. How much does Shipping cost?
Orders are usually shipped via regular postal mail which is the cheapest
way.
Other alternatives such as UPS are also available upon client's request.
From time to time we offer free shipping.
11. I have lost my Invoice
You can retrieve your invoice any time by contacting us.
12. My Order was damaged, how do I get a Replacement?
We are very sorry to hear that your order arrived damaged or defective.
health Source always tries to provide you the highest level of service
possible.
We will be happy to replace the damaged/defective items in your order.
In most cases, we request that you send the damaged/defective items back
to us, while in other cases we will request that you dispose of the items
appropriately. Please do not throw away your damaged/defective items until
you have spoken with a Customer Care Specialist.
To have this issue resolved in the most time efficient manner, we ask
that you to contact a Customer Care Specialist by sending us an email
In your email, please include the following information:
- Your order number.
- The name of the product you received damaged or defective.
- Whether you prefer a refund or a replacement order.
A Customer Care Specialist will respond to your message as quickly as
possible.
13. How do I get a Coupon?
From time to time, Beauty Health Source offers various discounts and
coupons. These coupons are mailed to our repeat customers and subscribers.
Because our coupons are constantly changing, we cannot send coupons to
customers who request them. Frequently, we discount our prices so that
everyone can benefit without using a coupon. Keep your eyes open for our
special discounts on various products. You'll find some amazing deals!
Best Skin Care World reserves the right to change or cancel a coupon at
any time, at our discretion.
14. How can I submit a Testimonial?
If you have received or purchased a product from Beauty Health Source
and you would like to submit your own review, please Email us a short
testimonial.
