|
1.
|
|
|
2.
|
|
|
3.
|
|
|
4.
|
|
|
5.
|
|
|
6.
|
|
|
7.
|
|
|
8.
|
|
|
9.
|
|
|
10.
|
|
|
11.
|
|
|
12.
|
|
|
13.
|
|
|
14.
|
|
| |
|
| 1. |
How do I place an
order?
Please order online by clicking the "Buy Now" buttons
below the products. You will be directed to our payment partner
PayPal where you have to complete your order.
|
| 2. |
Payment Methods
We accept
- Visa,
- Master Card,
- Discover,
- American Express,
- Pay Pal (www.paypal.com),
- Money Orders
Your payment information is never stored on our website. All
our credit card processing is done through a dependable and
reliable company called PayPal. After pressing on the "SUBMIT
ORDER" button during the checkout process from our shopping
cart, you will be taken to a screen where our payment gateway
PayPal.com handles the payment. All your credit card information
is secure and confidential.
Pay Pal is a hugely popular payment processor, and is ideal
for customers who already have an account with them. You
are not required to have a Pay Pal account.
If you plan on paying with a money order or personal check
there will be a delay in shipment until funds are cleared.
|
| 3. |
Do I need a Pay Pal account? Can
I pay with my credit card instead?
A Pay Pal account is not necessary to make a purchase. Payment
can be made using most major credit cards without even signing
on for a Pay Pal account.
The Pay Pal page will be displayed as part of the checkout
process on Best Skin Care World and depending on whether you
have used Pay Pal before on the same computer, a different
screen will be shown.
|
| 4. |
My credit card keeps getting rejected
Our payment processor Pay Pal accepts most credit cards
in the world. As long as your country and credit card type
can be selected on the list, there shouldn't be any problems.
Do take note of the following common mistakes:
| 1. |
The billing address
in Pay Pal has to be the same as the billing address
of your credit card. |
| 2. |
The 3-digit security number
is the last 3 digits on the signature strip at the back
of your card. |
| 3. |
Order of expiry date. For example
08/06 vs. 06/08. |
| 4. |
Type of credit card. For example
Visa vs. Master Card. |
| 5. |
Only digits should be entered
in the credit card number field. (No spaces, dashes
or any other characters) |
|
|
5. |
Is my credit card information
secure?
Your payment information is never stored on our website. We
use Pay Pal for all our credit card processing. It is extremely
SAFE to use. Many times this is even safer than using your
card at a store. PayPal. PayPal is a huge popular payment
processor, and is ideal for customers who already have an
account with them. You are not
required to have a PayPal account. All your credit card information
is secure and confidential. |
| 6. |
How long after placing my order
will the merchandise be shipped?
All orders placed before 1 pm PST, Monday thru Friday will
be processed the SAME business day. Any orders placed after
1 pm PST and on a weekend will be processed the following
business day. You can expect to receive 'in-stock' items within
3 - 14 business days. 'Out of Stock Item' is any item that
is currently out of stock, but will be shipped as soon as
it is available. You are not charged additional shipping for
back ordered items. If there will be a delay of 2 weeks or
longer, we will notify you via email.
If a product runs out of stock, we will give you the option
to either wait a short period until the item is available,
or offer you to adjust your order. Regarding any back order
or adjustment, we will contact you by email or telephone in
order to confirm your request.
If for any reason we are expecting shipping delays this will
be noted in the product availability. We constantly update
our website to ensure that you are completely informed about
your purchase
|
| 7. |
How do I track my order?
Once your order has been shipped, an invoice with the tracking
number will immediately be emailed to the mailbox that you
provided during the ordering process.
Please check your junk folder if you haven't received your
tracking number within 2 days after placing your order. |
| 8. |
Misplaced Orders:
Our orders are usually shipped out within 1 - 2 business days
after your order is placed. Please contact us immediately
at Customer
Care if you wish to cancel or modify your order. If your
order has been shipped out already, please refer to our Return
Policy.
|
| 9 |
Changes and Cancellations
Changing Or Canceling A Recently Placed Order: We ask that
you please make sure that your order is correct prior to
submitting it to us. Once you place your order, our systems
begin processing. Should you need to cancel your order for
any reason, contact us immediatly
However, once the order is in transit, we will be unable to
change or cancel your order, thus you will need to follow
the Return Policy
procedures stated below to return the items for exchange or
refund.
|
| 10. |
How much does shipping cost ?
Orders are usually shipped via regular postal mail
which is the cheapest way.
Other alternatives such as UPS are also available upon client's
request. From time to time we offer free shipping.
|
| 11. |
I have lost my invoice
You can retrieve your invoice by contacting
us.
|
| 12. |
My order was damaged or defective,
how do I get a replacement?
We are very sorry to hear that your order arrived damaged
or defective. health Source always tries to provide you the
highest level of service possible.
We will be happy to replace the damaged/defective items
in your order. In most cases, we request that you send the
damaged/defective items back to us, while in other cases
we will request that you dispose of the items appropriately.
Please do not throw away your damaged/defective items until
you have spoken with a Customer Care Specialist.
To have this issue resolved in the most time efficient manner,
we ask that you to contact a Customer Care Specialist by sending
us an email
In your email, please include the following information:
- Your order number.
- The name of the product you received damaged or defective.
- Whether you prefer a refund or a replacement order.
A Customer Care Specialist will respond to your message
as quickly as possible.
|
| 13. |
How do I get a coupon?
From time to time, Beauty Health Source offers various discounts
and coupons. These coupons are mailed to our repeat customers
and subscribers. Because our coupons are constantly changing,
we cannot send coupons to customers who request them. Frequently,
we discount our prices so that everyone can benefit without
using a coupon. Keep your eyes open for our special discounts
on various products. You'll find some amazing deals! Best
Skin Care World reserves the right to change or cancel a coupon
at any time, at our discretion.
|
| 14. |
How can I submit a request for a new product, which
is not currently available on Beauty Health Source?
At Beauty Health Source, we are committed to providing you
with superior products and service. We believe that your feedback
is important to our success - and we would be happy to take
your suggestions for new products. Please submit your new
product requests by Email
for future product releases.
|
|
15. |
How can I submit a testimonial?
If you have received or purchased a product from Beauty Health
Source and you would like to submit your own review, please
Email
us a short testimonial.
|